IT Supervisor – Danang Marriott Resort & Spa, Non Nuoc Beach Villas

Mô tả công việc

Địa điểm làm việc: Quận Ngũ Hành Sơn, Đà Nẵng

Mô tả công việc

Report directly to the IT Manager.

Perform additional duties and projects as assigned by the IT Manager.

Oversee the daily operation of all IT systems and infrastructure within the resort.

Manage and maintain LAN, Wi-Fi/Internet networks, servers, electronic door lock systems, telephone systems, TVs, and other IT-related equipment.

Troubleshoot and resolve hardware, software, system, and network issues in a timely manner.

Provide technical support and recommendations to meet operational and business requirements.

Ensure uninterrupted operation of all critical IT systems and minimize disruptions to resort operations.

Analyze existing workflows and recommend process improvements to enhance efficiency and productivity.

Manage user accounts, system access rights, and application administration.

Monitor server performance, system availability, and network connectivity.

Perform daily backups of servers, applications, databases, and telephone billing systems.

Maintain primary and backup data storage systems and execute recovery procedures when required.

Ensure the security, integrity, and confidentiality of company data and information systems.

Monitor and maintain application servers and business software to ensure optimal performance.

Monitor and update the resort website as requested by management.

Inspect and verify the functionality of all Wi-Fi access points on a daily basis.

Monitor telephone and telecommunications systems and coordinate with service providers to resolve issues.

Support, maintain, and troubleshoot resort applications and technology platforms.

Maintain records of IT incidents, corrective actions, installations, maintenance activities, and system changes.

Prepare reports on system performance, issues, and IT operations as required.

Train and guide associates on the proper use of hardware, software, and IT systems.

Provide technical advice to management and departments regarding IT policies, procedures, and best practices.

Coordinate the planning, operation, maintenance, and resource allocation of telecommunications and IT infrastructure.

Support strategic and tactical IT initiatives to improve business operations and guest experience.

Ensure compliance with company IT policies, data protection standards, and information security requirements.

Yêu cầu

Education: College or University degree in Information Technology (IT)

Work experience: Preference given to candidates with at least 2 years of experience in a similar role

Specialization: Information Technology, Network Administration

Languages: Proficient in Vietnamese and English communication

Computer skills: Proficient in computer use (Microsoft Office)

Other skills: Strong communication, organizational, and time management skills; negotiation, problem-solving, and teamwork capabilities

Personal attributes: Honest and highly responsible in work

Quyền lợi

Competitive salary and monthly service charge

Annual Leaves

Working 5 days per week – off 2 days per week

Follow the government social insurance, health insurance, unemployment insurance

24/24 accident insurance

Join in hotel activities

Training opportunities for career development