People & Culture Manager / Quản Lý Nhân Tài & Văn Hóa

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

Assists with the development and implementation of human resource strategies for the department

Monitors status regularly and adjusts strategies as appropriate

Assists with the development and implementation of training plans which are aligned with the hotels strategies

Creates a work environment aligned with RHG’s and the hotel brand’s culture by conducting management skills training on a regular basis

Conducts management skills training and follows-up with participants to assess utilization of new skills

Maximizes personal and professional productivity

Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Fills positions with qualified candidates on a timely basis

Builds and maintains relationships with potential labor sources

Works with managers to identify position requirements

Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture

Encourages employees to explore new roles within the hotel through personal/professional development

Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

Maintains all employment records in accordance with the law

Provides Payroll and Benefits with required information for accurate and timely processing of employee information

Work with the Director of Human Resources to coordinate the hotel’s response to legal claims regarding the employment relationships

Develops and implements strategies and practices which support employee engagement

Coaches managers on effective ways to motivate employees and maximize employee engagement

Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues

Encourages recognition of employee’ contribution by coordinating a hotel-wide recognition programs

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

Keep General Manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

At all times projects a favourable image of the Hotel to the public

Abide by all Brand rules and regulations

Adhere to all Brand policies and procedures

Actively support and promote Workplace Health and Safety within the work environment

Perform any other reasonable duties as directed by the General Manager or his/her designate

Yêu cầu

Minimum of five years progressive human resources experience

Bachelors degree in hospitality or human resources is preferred

Prior work experience in a union environment including negotiation and local and regional rules

Collaborate effectively with other hotel employees and managers to ensure teamwork

Able to resolve conflicts with supervisors and employees

Quyền lợi

Competitive Salary & Benefits

International and ideal working environment & professional training managed by Radisson Hotel Group

Very competitive allowances for transportation, meals, accommodation, on-boarding and annual home visit.

Personal Accident & Medical care 24/7 besides of Insurance by law, applied since first day of employment

14 days of Annual Leave per year

Birthday gift and internal events for special occasion and Public Holidays

Employee Rate for room and F&B service