Reservations Supervisor (Russian Speaking – Phu Quoc Based)

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Supervise Reservations Agents and ensure quality handling of bookings, inquiries, and guest communication.

Ensure accurate reservation processing in PMS, including inventory, rates, and availability.

Handle VIP bookings, complex requests, and ensure compliance with hotel policies.

Support revenue optimization through monitoring booking pace and upselling opportunities.

Coordinate closely with Sales, Front Office, Revenue, and other departments for smooth operations.

Yêu cầu

3–5 years of experience in reservations/front office, including supervisory experience.

Experience in luxury hotels/resorts; pre-opening experience is an advantage.

Strong knowledge of Opera PMS and reservation systems; good Excel skills.

Fluent English; additional languages are a plus.

Strong leadership, communication, organization, and problem-solving skills.

Quyền lợi

Part of Ennismore and Sun Hospitality and Entertainment Group

Competitive wages, Global brand and career growth

Accommodation and flights provided

Unique All-Inclusive Concept & Prime Location

The chance to challenge the norm and work in an environment that is both creative and rewarding

Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene

Excellent discounts across Ennismore & Accor properties globally