Butler Manager

Mô tả công việc

Địa điểm làm việc: Quận Sơn Trà, Đà Nẵng

Mô tả công việc

Guest Experience Leadership

Own and continuously refine the end-to-end Butler journey: pre-arrival, arrival, in-stay, departure, and post-stay

Ensure every guest experience is seamless, emotionally engaging, and highly personalized

Drive structured pre-arrival preparation including guest profiling, preference mapping, and occasion planning

Elevate guest interactions from transactional service to meaningful, memorable experiences

Butler Concept & Experience Design (“Người Dẫn Lối”)

Lead the development and execution of the Butler philosophy and signature service concepts

Translate Vietnamese culture into authentic, curated guest experiences

Design and standardize key touchpoints: arrival rituals, in-villa experiences, and farewell moments

Ensure consistency of service delivery while preserving individuality and personalization

Continuously evolve concepts based on guest feedback and luxury trends

Team Leadership & Service Culture

Build and inspire a high-performing Butler team focused on intuition, empathy, and presence

Transform team mindset from service delivery to experience orchestration

Coach, mentor, and develop talent to meet ultra-luxury service expectations

Innovation & Luxury Benchmarking

Benchmark against leading luxury brands (Aman, Six Senses, Four Seasons, etc.) to elevate service standards

Introduce innovative concepts in personalization, wellness, and cultural immersion

Redefine Butler service to align with modern luxury traveler expectations

Responsible Luxury

Integrate sustainability and cultural sensitivity into the Butler experience

Ensure luxury is delivered with authenticity, responsibility, and respect for the environment

Yêu cầu

Requirements

5–7 years in luxury hospitality, with strong Butler/Villa operations experience

Minimum 3 years in a leadership role managing Butler or similar teams

Proven ability to elevate guest experience and drive service transformation

Experience with luxury hotel brands; pre-opening or concept development is a plus

Core Competencies

Strong emotional intelligence and anticipatory service mindset

Ability to personalize guest journeys based on insights

Effective leadership, coaching, and cross-department collaboration

Solid understanding of luxury guest expectations

Qualifications

Degree or Diploma in Hotel Management or related field

Relevant experience in Rooms Division, Butler Service, Club Lounge, or F&B leadership roles

Quyền lợi

Attractive salary and monthly service charge

Health care insurance for employee and family

15 annual leave day per year