Cluster Reservations Manager

Mô tả công việc

Địa điểm làm việc: Huyện Hoà Vang, Đà Nẵng

Mô tả công việc

• Lead and oversee the Reservations function across the cluster, ensuring efficient and accurate reservation operations.
• Manage daily reservations activities, room availability, bookings, amendments, cancellations and special requests.
• Work closely with Revenue Management, Sales, Front Office and Distribution teams to maximize occupancy, room revenue and inventory utilization.
• Ensure accurate room inventory, rates, packages, restrictions and booking information across all relevant systems and channels.
• Monitor reservation trends, booking pace, pickup and business on the books, providing timely updates and recommendations to management.
• Ensure all reservations are handled promptly and professionally, delivering a seamless guest experience from booking to arrival.
• Manage and maintain relationships with OTAs, travel agencies, tour operators, corporate accounts and other distribution partners as required.
• Ensure compliance with IHG policies, Holiday Inn standards and reservation procedures.
• Lead, train, coach and develop the Reservations team to achieve high service and operational standards.
• Monitor reservation reports, no-shows, cancellations, overbooking and room allocation to minimize revenue leakage and operational risks.
• Support the implementation and testing of reservation systems, interfaces and processes during pre-opening.
• Play a key role in pre-opening activities, including system setup, rate loading, inventory configuration, SOP development, team training and opening readiness.

Yêu cầu

• Minimum 5–7 years of Reservations experience in international hotels/resorts.
• Previous experience as Reservations Manager / Cluster Reservations Manager is preferred.
• Strong knowledge of hotel reservation systems, PMS, CRS and distribution channels.
• Good understanding of Revenue Management, room inventory and distribution.
• Strong leadership, analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Good command of English.
• Strong computer skills and attention to detail.
• Pre-opening / cluster experience is highly preferred.

Quyền lợi

Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts’ international standards, with excellent career development opportunities.

Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.