Giám sát Bộ phận Giải trí/ Recreation Supervisor

Mô tả công việc

Địa điểm làm việc: Thành Phố Phan Thiết, Bình Thuận

Mô tả công việc

Supervise and coordinate daily Recreation operations, ensuring smooth and efficient service delivery.

Lead, brief and support the Recreation team to maintain service standards and a professional guest experience.

Oversee the operation of recreation facilities and activities such as swimming pool, beach, kids’ activities, gym and other resort recreational services.

Ensure all facilities, equipment and activity areas are clean, safe, well-maintained and ready for use.

Plan and coordinate daily recreational activities based on occupancy, guest profile and resort business needs.

Welcome and engage with guests, explain available activities and proactively encourage participation.

Handle guest requests, feedback and complaints professionally and provide appropriate service recovery when required.

Coordinate with Front Office, Guest Relations, F&B, Engineering, Security and other departments for activities, events and guest requests.

Monitor activity schedules, bookings, equipment usage and operational records.

Conduct regular safety checks and ensure compliance with hotel safety, hygiene, pool and recreation procedures.

Ensure proper control, storage and maintenance of recreation equipment and supplies.

Report equipment defects, safety concerns and maintenance requirements to the relevant department and follow up until resolved.

Support the planning and execution of seasonal activities, family programs, special events and promotional activities.

Monitor team attendance, grooming, performance and productivity; prepare duty rosters according to operational requirements.

Coach and train team members on activity procedures, guest service, safety and emergency response.

Monitor guest satisfaction and collect feedback to identify opportunities to improve recreation services.

Support departmental audits, inspections and action plans related to safety, quality and guest experience.

Participate in departmental briefings, meetings and training activities.

Perform other duties as assigned by the Recreation Manager or Management.

Yêu cầu

Diploma or Vocational Certificate in Hotel Management, Tourism, Sports, Recreation or a related field is preferred.

Minimum 2 years of experience in Recreation, Leisure, Sports, Guest Activities or a related hospitality position, with supervisory experience preferred.

Previous experience in an international hotel or resort is an advantage.

Good knowledge of recreation operations, guest activities, pool/beach operations and relevant safety procedures.

Good leadership, communication and interpersonal skills with the ability to motivate and guide a team.

Strong organizational, planning and problem-solving skills.

Good command of English; additional languages are an advantage.

Proficient in Microsoft Office and basic hotel operational systems.

Strong guest service orientation with a friendly, energetic and professional approach.

Good awareness of health, safety, hygiene and emergency procedures.

Positive, proactive and responsible attitude with the ability to work under pressure.

Quyền lợi

Service charge

2 days off/ week

Full Social Insurance

Uniform & Laundry

Accomodation for candidate from another city

Shuttle bus from the city to resort and back

International work environment

Duty meal

Accor Group employee benefits