Reservation Supervisor

Mô tả công việc

Địa điểm làm việc: Thành Phố Phan Thiết, Bình Thuận

Mô tả công việc

Assists Reservation Manager/ Revenue Manager in operation and management of the Reservation Team.

Increases average rate by training employees in sales techniques on a regular basis.

Ensures the accuracy of all future reservations.

Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.

Records and Pre-blocks all specials requests, suites or VIP accommodations accurately.

Controls group room block assignments by adhering to group cut-off dates.

Keeps Sales Department informed of group bookings status.

Maintains accurate room rate control and availability status.

Checks arriving reservations for the next day – accuracy of information, rate plan and packages booked

Receives and processes incoming customer reservations

Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Yêu cầu

One – two years hotel reservation experience

Local market knowledge of hotel industry preferred

University Graduated diploma required

Collaborate effectively with other hotel employees and managers to ensure teamwork

Experience working with a reservation system – Opera PMS is considered a plus

Proficient computer skills including Microsoft Office suite

Strong verbal and written communication skills in Vietnamese, English and preferably one more language – Chinese or Korean.

Quyền lợi

• Competitive salary
• Dormitory for non-local people
• Workmen insurance
• High ratio of insurance contribution
• Service charge (when the hotel opens)