Reservations Agent

Mô tả công việc

Địa điểm làm việc: Huyện Hoà Vang, Đà Nẵng

Mô tả công việc

• Handle room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other booking channels.
• Check room availability, rates, room types, packages, and booking conditions to provide accurate information to guests.
• Process new reservations, amendments, cancellations, special requests, and group bookings in accordance with hotel policies and procedures.
• Provide professional, friendly, and timely responses to guest inquiries regarding room types, rates, hotel facilities, services, and reservation policies.
• Ensure all reservation details are accurately entered and updated in the Property Management System (PMS), including guest profiles, arrival dates, payment details, and special requests.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other relevant departments to ensure accurate booking information and a seamless guest experience.
• Monitor arrivals, VIP reservations, special occasions, and guest preferences to ensure appropriate arrangements are communicated to the relevant departments.
• Follow up on tentative bookings, booking confirmations, deposits, and payment guarantees in accordance with hotel policies.
• Support the team in maximizing room revenue by promoting available room categories, packages, and upselling opportunities where appropriate.
• Maintain accurate reservation records, prepare reservation reports when required, and ensure proper handling of guest information in accordance with data privacy policies.
• Handle guest complaints and reservation discrepancies professionally, escalating issues to the supervisor or manager when necessary.
• Perform other duties as assigned by the Reservation Supervisor or Reservations Manager.

Yêu cầu

• Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
• Previous experience in hotel reservations or Front Office is an advantage.
• Good English communication skills; additional languages are a plus.
• Strong communication, organizational, and problem-solving skills.
• Detail-oriented, customer-focused, and able to work effectively in a team.
• Familiarity with hotel reservation systems or PMS is an advantage.

Quyền lợi

Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts’ international standards, with excellent career development opportunities.

Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.