Slot Assistant Shift Manager – Trợ lý Quản lý Ca khối Vận Hành

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

Position Summary: The Assistant Shift Manager is responsible for overseeing the club’s operations during specific shifts, ensuring all activities run smoothly and efficiently while maintaining the highest standards of guest service. This role involves managing staff, addressing guest needs, and resolving any operational issues that arise. The ideal candidate will have experience in operational management within the hospitality or gaming industry, excellent leadership abilities, and a strong commitment to providing exceptional guest experiences.

Key Responsibilities:

• Supervise daily operations during assigned shifts, ensuring compliance with operational procedures and high standards of guest service.
• Lead, motivate, and manage staff, assigning duties and providing feedback to ensure a high level of service and operational efficiency.
• Address guest inquiries and complaints promptly and effectively, ensuring guest satisfaction.
• Coordinate with different departments to ensure smooth operations and high-quality guest experiences.
• Monitor and manage gaming floor activities, ensuring adherence to gaming regulations and club policies.
• Manage staff scheduling for the shift, ensuring adequate coverage and operational efficiency.
• Implement and monitor safety and security protocols to ensure a safe environment for guests and staff.
• Prepare and submit shift reports, highlighting any issues, guest feedback, and operational performance to the Head of Operations.

Yêu cầu

Requirement:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in operational management, preferably in the gaming or hospitality industry.
• Proven leadership skills with the ability to manage and motivate a team.
• Strong problem-solving abilities and excellent decision-making skills.
• Exceptional customer service skills, with a focus on guest satisfaction.
• Excellent communication and interpersonal skills, with proficiency in English and additional languages preferred to cater to an international clientele.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Quyền lợi

Benefits:

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers