Transportation Supervisor

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

Position Summary: The Transportation Supervisor is responsible for overseeing the day-to-day operations of the VIP transportation services provided to guests. This role involves managing a team of drivers, coordinating transportation schedules, ensuring vehicles are well-maintained, and providing exceptional service to guests. The Transportation Supervisor works closely with the Front Desk Manager to align transportation services with overall guest service objectives and ensure a seamless experience for all visitors.

Key Responsibilities:

• Supervise and coordinate the daily activities of the transportation team, including scheduling and dispatching drivers.
• Monitor driver performance and discipline.
• Coordinate VIP bookings with Rewards Club/ Business Development team.
• Ensure all guest transportation needs are met in a timely and efficient manner, including airport pickups, local transfers, and special event transportation.
• Maintain a high standard of vehicle cleanliness, safety, and maintenance, coordinating with the maintenance department as needed.
• Train, mentor, and monitor the performance of drivers to ensure they provide excellent service and adhere to company policies.
• Handle guest inquiries, requests, and complaints related to transportation services, escalating issues to the Manager when necessary.
• Monitor and manage the transportation budget, ensuring cost-effective use of resources while maintaining service quality.
• Prepare and maintain accurate records of transportation activities, including logs, schedules, maintenance records, and guest feedback.
• Coordinate with other departments, particularly the Rewards Club/ Business Development team, to ensure transportation services are aligned with guest service standards and event schedules.
• Ensure compliance with all local regulations related to transportation services, including vehicle licensing and driver certifications.
• Ensure SOP compliance across all drivers.
• Maintain service quality and brand standards.
• Develop and implement safety protocols for the transportation team to ensure the well-being of guests and colleagues.
• Provide reports to the Front Desk Manager/ Marketing Manager on transportation service performance, guest feedback, and operational efficiency.
• Assist in planning and executing transportation logistics for special events, VIP guests, and high-volume periods.
• Maintain open communication with the Front Desk Manager and other relevant departments to ensure smooth operations.

Yêu cầu

Requirement:

Bachelor’s degree in Logistics, Transportation Management, or related field preferred.

Minimum of 3 years experience in a supervisory role within transportation or logistics.

Strong leadership skills with proven ability to manage a team.

Excellent organizational and time-management skills.

Knowledge of local transportation regulations and laws.

Experience with transportation management systems and software.

Strong problem-solving skills and the ability to make quick decisions.

Effective communication skills, both verbal and written.

Quyền lợi

Benefits:

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfer