Wink coach/Reception supervisor/Guest relation supervisor (Giám sát lễ tân/Giám sát chăm sóc khách hàng,…)

Mô tả công việc

Địa điểm làm việc: Quận Tây Hồ, Hà Nội

Mô tả công việc

As a coach your role is varied and versatile. In short, as a Wink coach you ensure an optimal guest experience through coaching the Wink DNA and desired behavior. You engage and support our Wink Guides in every aspect of their jobs, enabling them to deliver an EPIC Guest Experience in a highly empowered environment.

You will be coaching and encouraging the Guides within different teams and functions. You are a person who makes it personal and engages with your colleagues in order to celebrate Wink, and our Vietnamese identity.

Wink Coach is accountable for providing supervision and observation for the Wink Space daily operations included F&B function multi task to consistently and profitably deliver a high-quality guest experience.

Wink Coach is also the person in-charge of the Wink Space operations during his/her shift reporting directly to Wink Experience Manager and needs to provide cross – functional support to other team members.

This role is also assisting the Wink Experience Manager to manage team members, as well as provide on the job training according to Wink standards.

Yêu cầu

Over 03 years’ experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader at Front office, Guest relation,…is ideal

Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction

Ability to provide on the job training, peer mentorship, team development and coaching

Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration

Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

Actively work to build a community of one, in actions and feelings

Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS, knowing Opera Cloud & POS Symphony is a plus

Quyền lợi

Full contribution of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) based on basic salary after probation

A dynamic, balanced, and professional working environment

Competitive salary package

12 days of annual leave per year

Fun and engaging internal activities