Service Operator

Mô tả công việc

Địa điểm làm việc: Huyện Sa Pa, Lào Cai

Mô tả công việc

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hotel Standards
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Bill call costs
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Page staff member when requested
• Abide by principles of guest privacy
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment

Yêu cầu

• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Quyền lợi

• 05 working days | 02 days off per week.

+02 months probation 100% salary, 100% Service surcharge

• Social insurance | Suncare health insurance
• 3 meals/day support & Uniforms provided by the hotel
• Training course at the hotel according to hotel regulations
• Salary: discussed during interview

Work location: Sa Pa – Lao Cai

Other modes: Discussed during interview