Guest Relation Officer/ Receptionist (Expat)

Mô tả công việc

Địa điểm làm việc: Thị Xã Sầm Sơn, Thanh Hóa

Mô tả công việc

Welcoming and Guest Interaction: Greet guests warmly upon arrival, manage the arrival/departure lists, and ensure VIP guests receive personalized attention.

Customer Support & Service: Proactively interact with guests to identify needs, respond to inquiries, and offer assistance with transportation, travel arrangements, or local recommendations.

Complaint Resolution: Handle and resolve guest complaints immediately, escalating to managers when necessary, and keeping a logbook of issues to track solutions.

Sales and Promotion: Actively promote hotel amenities, restaurants, and special events to enhance guest experience and increase revenue.

Collaboration: Coordinate with Housekeeping, Food & Beverage, and security teams to fulfill guest requests and ensure safety standards

Yêu cầu

Experience: At least 1-2 years of experience in Front Office or Guest Relations in a 4 or 5-star hotel/resort.

Education: Degree in Hospitality Management, Tourism, or a related field is preferred.

Language: Native or near-native English fluency.

Strong interpersonal and intercultural communication skills.

Ability to remain calm and professional under pressure.

Legal: Eligible for a Work Permit and Business Visa in Vietnam.

Quyền lợi

Salary: Competitive net salary (tax-free or tax-paid by the company).

Relocation Support: Round-trip airfare and assistance with shipping personal effects.

Housing: Complimentary on-site expat housing.

Meals: Full board (3 meals a day) at the staff canteen or designated outlets.

Insurance: Comprehensive health and accident insurance.

Vacation: Paid annual leave plus public holidays.

Growth: Opportunity for rapid career progression within an international hotel group.