Guest Service Agent – Nhân viên Lễ tân

Mô tả công việc

Địa điểm làm việc: Quận Nam Từ Liêm, Hà Nội

Mô tả công việc

Process

all guest check-ins by confirming reservations, assigning room, and issuing and

activating room key.

Process

all payment types such as room charges, cash, checks, debit, or credit.

Answer,

record, and process all guest calls, messages, requests, questions, or

concerns.

Coordinate

with Housekeeping to track readiness of rooms for check-in.

Supply

guests with directions and information regarding property and local areas of

interest.

Run

daily reports (number of arrivals, departures), identify any special requests,

and check reports for accuracy.

Complete

designated cashier and closing reports in the computer system.

Cash

guests’ personal checks and traveler’s checks.

Count

bank at the beginning and end of shift.

Yêu cầu

Hotel background & Service mind.

Fluent English & Strong communication skill.

Flexible working shift & Can start as soon as possible.

Quyền lợi

BENEFITS

02 months of probation with Full salary| Service charge| Social Insurance

Attractive remuneration package & 13th month salary

Local and International training course

05 working days | 02 day-off per week

Duty meal & Uniform provided by hotel

Taxi for late night shift| Free motorbike & car parking

Cross training & Cross exposure & Task force opportunities

Takecare culture

Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance

Annual health check

Associate special discount for hotel rooms and F&B services at International Marriott properties

Career path in the most respected and prestigious hotel companies in the world