Concierge Supervisor

Mô tả công việc

Địa điểm làm việc: Quận Tây Hồ, Hà Nội

Mô tả công việc

• Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the guest
• Together with GRM/FOM to ensure the section upselling plan is workable and financial target achievable
• Identify training need, propose training plan, and conduct the training to Concierge team member
• Supervise Concierge operation, Driver operation and Staffs
• Ensures that all Concierge and Drivers are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Upselling daily transportation and tour
• Upselling daily resort activities and service
• Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run
• In charge of the duty roster, manning, required section paper work.
• Ensure to arrange suitable roster for Concierge team to join compulsory training course providing by HR or Cooperation
• Ensure to provide enough day off, clearing pending day for Concierge team which follow strictly labor law
• Perform any other duties which may be assigned by the management from time to time.

Yêu cầu

• Minimum 2-3 years of experience in Concierge, Front Office, or Guest Services in the hospitality industry.

Tối thiểu 2-3 năm kinh nghiệm trong bộ phận Concierge, Lễ tân hoặc Dịch vụ khách hàng trong ngành khách sạn.

• Excellent communication, customer service, and problem-solving skills.

Kỹ năng giao tiếp, chăm sóc khách hàng và giải quyết vấn đề xuất sắc.

• Strong knowledge of local attractions, transportation, restaurants, and tourism services.

Am hiểu các điểm tham quan địa phương, phương tiện di chuyển, nhà hàng và dịch vụ du lịch.

• Ability to handle VIP guests and special requests professionally.

Khả năng phục vụ khách VIP và xử lý các yêu cầu đặc biệt một cách chuyên nghiệp.

• Ability to work under pressure and manage multiple tasks effectively.

Có khả năng làm việc dưới áp lực và quản lý nhiều công việc cùng lúc.

• Good command of spoken English; additional languages are an advantage.

Tiếng Anh giao tiếp tốt; biết thêm ngoại ngữ khác là một lợi thế.

Quyền lợi

Full Social Insurance contribution from the first month of employment

Opportunity to work in a professional pre-opening environment

Access to professional training programs aligned with 5-star standards under the Shilla Monogram system