Front Office Supervisor

Mô tả công việc

Địa điểm làm việc: Quận 3, TP HCM

Mô tả công việc

• Reporting directly to the Duty Manager / Assistant Front Office Manager, the Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.
• Having a positive attitude towards work, be self-disciplined and self-motivated, able to lead by example for all subordinates.
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• To use your supervision skills effectively to encourage and motivate staff.
• To monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Provide services and information to guests that are most accurate and up to date possible, and are delivered to the guests in the most meaningful way.
• To ensure that financial and corporate targets are met or exceeded, for example, up-selling, completed Guest satisfaction surveys, Le Club signs up with first stays registered, etc. as outlined by management
• To be responsible of the operation of Premier Lounge and rooms as assigned by Front Office Manager, ensure that the service quality and standards are maintained to provide maximum guest satisfaction.

Yêu cầu

2-3 Years’ experience in hotel industry.

Accor Hotels experience is an advantage.

Good communication and teamwork.

Problem solving and follow up abilities.

Quyền lợi

• Competitive salary and benefits
• Parking free
• Hotel Meal
• Hotel Uniform
• Annual outing trip
• Accor’s training course