Front Office Supervisor / Giám Sát Bộ Phận Tiền Sảnh

Mô tả công việc

Địa điểm làm việc: Quận Hoàn Kiếm, Hà Nội

Mô tả công việc

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Responsible for assisting guests with check-in and check-out, up-selling the service which include F&B, Spa, Tour,…
• Other Taskes assigned by Hotel manager & FOM

Yêu cầu

• University Degree in Tourism
• Fluent English
• At least 2 years in a similar position in hotels with same category
• Computer Skills & to be fluent with Smile system.

Quyền lợi

• Working in a professional environment – 5-star service.
• Follow the reviews and rewards according to the system.

•Competitive package of salary and benefit.

• Insurances paid in according with the law
• Enjoy 12 days full of leave per year
• The La Sinfonía team always accompanies the associates’ Indiviual development plan