Pullman Host / Nhân viên Chăm sóc Khách hàng

Mô tả công việc

Địa điểm làm việc: Thành Phố Ninh Bình, Ninh Bình

Mô tả công việc

All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services.

To learn and understands very well all services/facilities/promotions offered to guests by Hotel and provides guests with concise information.

To perform and encourage the personalized services culture within the team.

Manage, record and resolve promptly Guest Issues.

To ensure related Guest Relations Reports are updated properly with precise information.

To attend promptly to guests’ inquiries and assists in a helpful, professional yet warm and friendly manner.

Yêu cầu

High School or Diploma in Hotel Administration, Hotel Management, or equivalent

1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

Quyền lợi

Competitive salary & benefits

Professional working environment

Service charge & meal allowance during pre-opening phase

Comprehensive training & career development opportunities