At Your Service Agent / Nhân viên Tổng đài

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately.

Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

Assist guests with accessing internet and guestroom entertainment.

Yêu cầu

Good English communication skills.

Problem solving skill.

Details and flexibilities

Experiences at the same position in international hotels/resorts.

Quyền lợi

Following the benefit standards of Marriott International and Local Hotel policy.

Accommodation provided (shared room in Staff House building – 3 to 4 pax/room).

Offered duty meals per day and meal allowance for remaining meals of the day

Offered uniform and laundry service for uniform.

Joined in the associate activities.

Joined in the Hotel’s training and development programs.