Guest Services Agent | Nhân viên Lễ tân

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

This role will execute the assigned station / section, to provide courteous, professional, efficient and flexible service consistent with Fusion Standards Policies & Procedures in order to maximize guest satisfaction.

KEY RESPONSIBILITES

I. Operational Function

Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.

Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times

Welcome guests upon arrival and check in according to established standards and procedures.

Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

Handle guest complaints promptly according to established procedures and then report to Front Desk Manager for further follow up when necessary.

Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.

Record all the vouchers received by checking against the system to match with guest reservation.

Handle the foreign currency exchange.

Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange.

Yêu cầu

Excellent command of the English language.

Computer skill: Proficient in Microsoft Office.

Strong sense of urgency, able to prioritize and delegate tasks.

Guest service oriented.

Strong sense of commitment and of unquestionable integrity.

Quyền lợi

Working Schedule: 5 working days per week with flexible days off.

Working Hours: 8.0 hours per day, including 30 minutes break.

Insurance: Full participation in social, health, and unemployment insurance as regulated by law.

Perks & Support: Complimentary meals during working shifts, Free parking card (shopping mall basement), Provided uniform, Personal locker for belongings.