Guest Service Agent – Wil’que Westlake Hotel & Residences

Mô tả công việc

Địa điểm làm việc: Quận Tây Hồ, Hà Nội

Mô tả công việc

Key Responsibilities / Duties:

Welcome guests warmly and professionally, ensuring a smooth check-in and check-out process

Handle guest inquiries, requests, and complaints efficiently and courteously

Maintain guest records, reservation logs, and shift reports & do handover consistently

Manage room reservations via phone, email, and hotel booking systems

Maintain accurate records of bookings and cancellations

Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly

Report the guest feedback and any incidents to management

Follow correctly the standard of information privacy & confidentiality

Prepare guest folio accurately and handle cash, credit card, and other payment transactions securely following hotel & local bank guideline

Other Responsibilities

Answer phone calls, transfer calls appropriately, and manage front office stationaries

Coordinate with related department to prepare & welcome VIP or special requests

Ensure all inhouse including Vietnamese & foreigner guests are registered correctly with local authority requirement

Uphold hotel policies, safety, and emergency procedures at all times

Perform other tasks & assignment for business by Hotel Management

Yêu cầu

Qualifications : Degree or equivalent certificate of Hospitality Management

Experience : Minimum of 1 years’ experience in hospitality industry

Specific skills / abilities : Good communication skills in English & Vietnamese, other language is advantage.

Able to work in flexible shifts, including early mornings, weekends, and holidays

Personal qualities : Team working, customer oriented, aim higher

Quyền lợi

Competitive income based on qualifications and performance.

Service Charge and performance-based incentives.

Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations.

Professional, friendly working environment with opportunities for career advancement to Duty Manager or Front Office Manager.

Training opportunities in hotel operations, customer service, and management skills.

Địa điểm làm việc: Wil’que Westlake Hotel & Residences – 254D Thụy Khuê, Tây Hồ, Hà Nội