Receptionist/ Nhân viên Lễ tân

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

PRIMARY RESPONSIBILITIES

• Attend to guests’ complaints, enquiries and requests, if necessary report problems to the Assistant Manager on duty.
• Welcome guests to a warm and friendly environment while also creating a professional first impression.
• Work as part of a team to complete the daily operational duties of the Front Office.
• Check guests in and out promptly, professionally and accurately.
• Set a high standard of service to exceed guest expectations at all times.
• Be aware of the hotel’s room types, room rates etc. in order to effectively sell our product on any enquiry.
• Responsible for tidiness of your immediate workstation at the Front Desk and of the back office area.
• Liaise with other departments to ensure guest requirements are dealt with efficiently.
• In the absence of the telephonic, provide a speedy and accurate response to answering telephone calls for guests. Answers internal telephone calls within 3 rings and always uses a professional and friendly manner.
• Field guest enquiries and offer solutions.
• Attends daily briefings and participates in a positive manner.
• Ensures all work areas are clean, tidy and in order.

Yêu cầu

Education: A diploma or degree qualification. Fluency in oral and written English

Experience: Previous hotel-related experience desired.

Good presentation and public speaking skills.

Quyền lợi

• Social insurance as law
• 13th-month salary
• Upselling & Guest Comment Bonus
• Service charge monthly
• Annual Team Building