Night Shift Front Desk Agent (Male Preferred)

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

Main Responsibilities:

Efficiently handle guest check-in and check-out procedures with a friendly and courteous attitude. Assist guests from arrival to departure and throughout their stay.

Pay special attention to VIP guests and corporate clients.

Greet guests warmly and politely, using their names whenever possible, and maintain a professional and service-minded attitude.

Accurately update and maintain guest records in the hotel management system.

Answer phone calls in accordance with hotel standards.

Keep the front desk area neat, clean, and always ready for operation.

Be alert to suspicious behavior or unusual situations and report immediately to Security, Front Office Manager, or Hotel Manager.

Record and resolve guest complaints or misunderstandings promptly, or escalate to the FOM when necessary. Log issues in the handover/communication book for follow-up.

Maintain good working relationships within the Front Office team and with other departments.

Have basic knowledge of hotel chain information, fire safety, emergency procedures, and staff handbook.

Understand and apply customer service standards.

Use guest names during interactions whenever possible.

Perform other duties as assigned by the supervisor or manager.

Yêu cầu

Male, graduate from at least a College-level program in relevant fields

Minimum 1 year of Front Desk experience in hotels with 40–50 rooms or more

Willing to work on assigned shifts

Good communication skills in English

Hardworking, honest, with a positive attitude

Under 35 years old

Quyền lợi

Friendly working environment with many opportunities to showcase personal strengths and team collaboration.

Official labor contract and full participation in Social, Health, and Unemployment Insurance as per government regulations.

Probation salary at 85% of official salary, with a probation period of 1–2 months.

Additional allowances: One meal provided per working shift; parking support (if applicable).

Work schedule: 4 days off per month.

Service charge applied after the probation period.

KPI-based performance bonus.

13th-month salary according to company policy.

Public holidays in accordance with labor laws.

Annual leave: 12 days per year.