[NOVOTEL PHU QUOC RESORT] Reservations Attendant – Nhân viên Đặt phòng

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Primary Responsibilities

Reservation Responsibilities

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

Determine guest needs and quote the appropriate room and rate as per requirements

Input booking information into the Reservation System

Process amendments to reservations such as extensions, early departures, etc.

Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

Record special billing arrangements for groups and conventions

Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

File and organize departmental documents, maintain stationery and office supplies for the department

Prepare monthly staff attendance report for Payroll processing

Perform duties and responsibilities in a confidential manner when applicable

Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

Be aware of the hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management.

Yêu cầu

Profile

Knowledge and Experience

Diploma education

Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Competencies

Good communication skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Well-presented and professionally groomed at all times

Quyền lợi

100% salary during probation & pre-opening service charge: Hưởng 100% lương trong thời gian thử việc & Phí phục vụ trong giai đoạn tiền khai trương.

Daily Shuttle Bus: Hỗ trợ xe đưa đón hàng ngày từ thành phố đến nơi làm việc.

One duty meal per shift: Cung cấp 01 bữa ăn trong mỗi ca làm việc.

Professional training programs from Accor Academies: Các chương trình đào tạo chuyên sâu từ Học viện Tập đoàn Accor.

International & professional working environment: Môi trường làm việc quốc tế và chuyên nghiệp.

Accor Bienvenue – Worldwide room rate benefits: Chế độ ưu đãi giá phòng và dịch vụ tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.

Employee Engagement Activities: Các hoạt động gắn kết nhân viên: Sinh nhật, Tiệc cuối năm, các Câu lạc bộ thể thao (Bóng đá, Bóng chuyền…)…

13th-month salary & Performance bonus: Thưởng lương tháng 13 & Thưởng theo hiệu quả kết quả kinh doanh.