Restaurant Supervisor

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

• Restaurant Operations:

Oversee restaurant operations during assigned shifts, ensuring efficient and professional service delivery.

Check table setups, food and beverage quality, and compliance with service standards.

• Team Supervision:

Assign duties and monitor staff performance, grooming, and service conduct during shifts.

Provide on-the-job training, coach new team members, and assist with performance evaluations.

• Guest Relations:

Welcome and assist guests, with particular attention to VIPs and group bookings.

Handle guest complaints and service issues within delegated authority, and collect guest feedback.

• Inventory and Asset Control:

Monitor restaurant equipment, utensils, and assets to ensure proper use, care, and storage.

Assist with periodic stocktaking and report shortages or discrepancies.

• Reporting and Cross-Departmental Coordination:

Report shift operations, revenue, incidents, and other relevant matters to management.

Coordinate with Kitchen, Bar, and Stewarding teams and support banquet and event operations.

Yêu cầu

Diploma or higher qualification in Hospitality, Restaurant Management, or a related field.

2–3 years of F&B experience, including at least one year as a Captain or Supervisor.

Experience in a four- or five-star hotel or fine-dining restaurant is preferred.

Good spoken English, team leadership, problem-solving, and guest service skills.

Professional appearance and demeanor, strong sense of responsibility, and a guest-focused mindset.

Quyền lợi

Competitive salary and allowances in accordance with company policy.

Opportunities for professional training and development.

Full social insurance and benefits in accordance with Vietnamese labor law.

A professional working environment