Reservations Agent (Russian Speaking – Phu Quoc Based)

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Respond promptly and professionally to all reservation inquiries via phone and email.

Book accommodations efficiently for leisure, business, and group segments.

Record reservation data accurately in the Property Management System.

Upsell room types and services to maximize revenue and meet guest needs.

Provide detailed information about property amenities and local Phu Quoc attractions.

Coordinate with other departments to fulfill guest requests and special requirements.

Manage booking changes, cancellations, and customer complaints professionally.

Maintain current knowledge of room availability, rates, and promotions.

Yêu cầu

Minimum 1 year of experience in Front Office, Reservations, or Sales.

Excellent command of English; additional languages are a plus.

Professional telephone etiquette and strong written communication skills.

Proficiency in PMS (e.g., Opera) and Microsoft Office; 40 wpm typing speed.

Detail-oriented with the ability to multitask in a fast-paced environment.

Strong problem-solving skills and ability to work independently.

Flexible to work various shifts, including weekends and holidays.

Customer-focused with a passion for exceptional service.

Quyền lợi

Part of Ennismore and Sun Hospitality and Entertainment Group

Competitive wages, Global brand and career growth

Accommodation and flights provided

Unique All-Inclusive Concept & Prime Location

The chance to challenge the norm and work in an environment that is both creative and rewarding

Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene

Excellent discounts across Ennismore & Accor properties globally