Guest Relations Agent

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Welcome guests and provide a warm, professional check-in experience.

Serve as the primary contact for VIPs, ensuring all departments are briefed on their needs.

Manage the Guest Relations Desk, addressing inquiries and requests promptly.

Coordinate with departments to ensure rooms meet the highest quality standards.

Anticipate guest needs and handle complaints with empathy and professionalism.

Maintain current knowledge of hotel services, amenities, and local attractions.

Arrange personalized experiences and coordinate special guest requests.

Maintain accurate guest records and preferences in the Property Management System.

Yêu cầu

Proven experience in guest relations within hospitality, leisure, or entertainment.

Excellent command of English; additional languages are a plus.

Strong interpersonal skills with the ability to build rapport with diverse guests.

Ability to handle challenging situations and resolve conflicts effectively.

Exceptional personal presentation and professional demeanor.

Proficient in Property Management Systems (PMS) and Microsoft Office.

Flexible to work various shifts, including weekends and holidays.

Knowledge of Vietnamese culture and local Phu Quoc attractions.

Quyền lợi

Part of Ennismore and Sun Hospitality and Entertainment Group

Competitive wages, Global brand and career growth

Accommodation and flights provided

Unique All-Inclusive Concept & Prime Location

The chance to challenge the norm and work in an environment that is both creative and rewarding

Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene

Excellent discounts across Ennismore & Accor properties globally