Front Desk Agent (Russian speaking)

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Warmly greet guests and manage efficient check-in and check-out processes.

Handle guest inquiries and requests professionally while anticipating their needs.

Maintain current knowledge of hotel services, local attractions, and promotions.

Process payments and manage cash transactions with high precision.

Collaborate with other departments to ensure a seamless guest experience.

Assist with administrative tasks, including data entry and correspondence.

Resolve guest complaints effectively and maintain privacy and confidentiality.

Uphold high standards of personal presentation and follow hotel policies.

Yêu cầu

Minimum 2 years of Front Desk experience in a high-volume luxury hotel or resort.

High School Diploma; a degree in Hospitality Management is preferred.

Exceptional customer service skills with a friendly and enthusiastic demeanor.

Fluency in Vietnamese is essential, alongside excellent English communication skills.

Proficiency in hotel management software and booking systems.

Strong multitasking and problem-solving skills under pressure.

Ability to work flexible hours, including evenings, weekends, and holidays.

Familiarity with the Phu Quoc area and local attractions is an advantage.

Quyền lợi

Part of Ennismore and Sun Hospitality and Entertainment Group

Competitive wages, Global brand and career growth

Accommodation and flights provided

Unique All-Inclusive Concept & Prime Location

The chance to challenge the norm and work in an environment that is both creative and rewarding

Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene

Excellent discounts across Ennismore & Accor properties globally