[BANYAN] FO_Guest Experience Maker

Mô tả công việc

Địa điểm làm việc: Huyện Mù Cang Chải, Yên Bái

Mô tả công việc

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

Handle check-ins, check-outs, and conduct villa inspections in line with operational standards

Personalize guest experiences and manage requests, feedback, and concerns professionally

Coordinate with cross-functional teams to ensure a seamless guest journey

Maintain accurate guest profiles and preferences in Opera system

Promote resort services, activities, and drive upselling/cross-selling opportunities

Encourage positive guest reviews across digital platforms

Monitor guest satisfaction through survey tools (e.g. Preview)

Prepare arrival arrangements (welcome letters, VIP setups, amenities, etc.)

Conduct resort tours when required

Yêu cầu

Requirements:

Good English communication skills (spoken and written)

Strong interpersonal and communication skills

Well-organized with attention to detail

Positive attitude, adaptable, and willing to learn

Ability to work flexible hours when required

Experience:

1–3 years of relevant working experience (hospitality or related fields preferred)

Experience in international or luxury environments is an advantage

Basic understanding of service standards and customer experience

Fresh graduates are welcome for entry-level positions

Quyền lợi

Salary is competitive.

100% Service charge, effective from the probation period.

12 days annual leave; 2 day-offs per week.

Insurance as labor law (applies from the starting date).

Health Care Insurance (24/7), accident insurance (apply from the starting date).

Annual bonus & 13th-month salary (subject to business performance).

Uniforms and meals are provided.

Staff accommodation is provided.

Minimum USD 2,000 annual spending on Banyan Group complimentary stays.

Officer Check allowance.

Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.

Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.

Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.

Access to gym facilities.