Assistant Front Office Manager

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

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Assists the Front Office Manager in all aspects of their duties

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Assist Front Office Manager in execution of the management of staff

• Monitor Front Office personnel to ensure guests receive prompt, cordial

attention and personal recognition

• Monitor Front Office and coordinate with Guest Relations Manager to

ensure ICHG members,known repeat guests and other VIPs receive special

attention and recognition

• Control the availability of rooms, rooms types, accuracy of room count

and rate categories

• Maximize occupancy, revenue and average rate while maintaining high

service standards

• Liaise with Housekeeping Department to ensure room image is maintained

and the “Room Ready on Arrival” policy is adhered to

·

Turn away guests if occupancies deem it necessary ensuring no good-will

is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs,

amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with

Finance Department to ensure that credit procedures are properly carried out

·

Know system recovery procedures

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Interpret computer reports

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Compile statistics for front office and provide reports relating to that

area

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Continually check the accuracy of room count

·

Approve upgrades and special amenities in absence of manager

·

Maintain inter-departmental relationships to ensure seamless customer

service

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Inspect frequently for cleanliness and orderliness, the lobby, reception

and cashier’s desk and, on a random basis, VIP rooms prior to arrival

·

Assist in the preparation of efficient work schedule for Front Office

Staff, arranging holidays and vacation, taking into consideration project

occupancy and forecasts and any large group movements, especially those with

early or late arrivals or departures

• Maintain appropriate standards of conduct, dress, hygiene, uniforms,

appearance and posture of departmental employees

·

Provide input for Front Office Departmental Meetings and deputizes in

cases of absence

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Promote Inter-hotel sales and in house facilities

• Works with Superior and Human Resources on manpower planning and

management needs

• Works with Superior and Director of Finance in the preparation and

management of the Department’s budget.

• Be responsible in keeping our property safe and secure, to participate

in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time

to time.

Yêu cầu

Communication skills are utilized a

significant amount of time when interacting with others; demonstrated ability to

interact with customers, employees and third parties that reflects highly on

the hotel, the brand and the Company.

• Good

writing skills

• Proficient

in the use of Microsoft Office and Front Office System

• Problem

solving, reasoning, motivating, organizational and training abilities

• Strong

Leadership skills in managing teams

• Ability

to manage complex relationships

Qualifications:

• Bachelor’s

degree in Hotel Administration, Business Administration or equivalent

Experience:

• 2

years of guest service / hotel experience with one year in a management

capacity, or an equivalent combination of education and experience.

• Type

and level of experience required may vary slightly based on size and complexity

of operation

Quyền lợi

·

Rest

& Relaxation Allowance;

·

Home

leave ticket;

·

Uniform,

accommodation & meals are provided;

·

Professional

& International working environment;

·

At least 14 leave days;

·

Service

charge: VND 2 million per month

·

Opportunity

to grow vertically, functionally, geographically, and personally.