Assistant Rewards Club Manager

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

Position Summary:

The Assistant Rewards Club Manager provides operational and leadership support to the Rewards Club Manager, focusing on day-to-day supervision, staff performance, and guest satisfaction. This role ensures seamless execution of loyalty initiatives and high standards in reception and club operations, while actively developing team capabilities and enhancing guest experience.

Key Responsibilities:

• Assist the Rewards Club Manager in overseeing all club operations and staff management.
• Support training, scheduling, and daily supervision of Hosts, Senior Hosts, and Representatives.
• Lead by example in delivering exceptional guest service.
• Handle escalated guest inquiries and resolve service issues with professionalism.
• Monitor guest traffic, staff allocation, and service efficiency.
• Coordinate guest feedback collection and initiate service improvements.
• Liaise with marketing to ensure timely communication and rollout of promotions.
• Assist with reporting, membership data integrity, and KPI monitoring.
• Support internal communication and team engagement activities.

Yêu cầu

Requirement:

• Minimum 4 years of experience in hospitality, membership, or customer service roles.
• 2 years of leadership/supervisory experience.
• Bachelor’s degree in Hospitality, Marketing, or related field preferred.
• Strong organizational and communication skills.
• Fluency in English; knowledge of other Asian languages is a plus.
• Experience with loyalty program systems and reporting tools is advantageous.

Quyền lợi

Benefits:

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips, night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfer