[BANYAN] F&B_Assistant Outlet Manager

Mô tả công việc

Địa điểm làm việc: Huyện Mù Cang Chải, Yên Bái

Mô tả công việc

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

Arrive on duty with a clean, sober and smart appearance. Responsible for high standard of service of F&B in the restaurant; plans, control and co-ordinate activities of all associate in the restaurant.

Prepare monthly training plans and training reports with the manager.

Maintain a good working atmosphere and teamwork within his department and throughout the hotel.

Responsible for hygiene, cleanliness and good appearance of his station, and proper maintenance of all operating equipment, furniture and fixtures.

Ensure that all associates are aware of the hotel facilities, name of F&B outlets, hours of operation, etc…

Ensure that the restaurant is properly equipped and staffed at all times. Check reservation.

Responsible for achieving the budget & controlling beverage costs in close co-operation with the cost controller.

Highly visible in the restaurant and handle complaints.

Establish good guest contact by setting up guest history cards, greet Responsible for hygiene, cleanliness and good appearance of his station, and proper maintenance of all operating equipment, furniture and fixtures guests by name when possible, inform regular guests about activities and promotion in the hotel

Take care of all guest paying special attention to V.I.P’s.

Solve all problems occurring in area of responsibilities.

Maintain good relationship with all associate within the F&B Division and other Division to ensure inter Department relationship.

Lead, motivate, train associate and build a good working environment.

Conduct uniform inspection prior to the opening of each shift.

Attend the daily briefing and monthly F&B meeting.

Prepare daily briefing for all associate on duty on menu knowledge, alcoholic and non-alcoholic beverages, food promotions and internal news, etc.

Maintain a high level of co-operation and communication with the Chef to avoid friction between Kitchen and service associate.

Consult the Chef on daily specials. Make sure that all subordinates knows about each month’s target of sales and work together to achieve the set target

Responsible for log book reports to ensure that all guest comments, complaints and daily incident which happened in the outlet are written down in the log book and forwarded to the F&B manager.

Other task assign by managers

Yêu cầu

Requirements

Advanced English (spoken and written)

Strong leadership and communication skills

High level of organization and attention to detail

Availability to work flexible schedules

Experience

3–4 years of experience in Food & Beverage operations

Experience in luxury hotels or fine dining environments (preferred)

Strong knowledge of service standards, wines, and culinary trends

Experience managing budgets, forecasting, and cost control

Quyền lợi

Salary is competitive.

100% Service charge, effective from the probation period.

12 days annual leave; 2 day-offs per week.

Insurance as labor law (applies from the starting date).

Health Care Insurance (24/7), accident insurance (apply from the starting date).

Annual bonus & 13th-month salary (subject to business performance).

Uniforms and meals are provided.

Staff accommodation is provided.

Minimum USD 3,000 annual spending on Banyan Group complimentary stays.

Officer Check allowance.

Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.

Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.

Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.

Access to gym facilities.