[BANYAN] FO_Assistant Front Office Manager

Mô tả công việc

Địa điểm làm việc: Huyện Mù Cang Chải, Yên Bái

Mô tả công việc

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.

Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.

Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.

Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.

Assists in the preparation of the hotel’s annual budget, and helps to maximise the yield of the hotel and control departmental expenses.

Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

Assists in the selection, training and evaluation of subordinate employees.

Coaches, counsels, disciplines and develops subordinate employees.

Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.

Yêu cầu

Requirements:

Good English communication skills (spoken and written)

Strong interpersonal and communication skills

Well-organized with attention to detail

Positive attitude, adaptable, and willing to learn

Ability to work flexible hours when required

Experience:

1–3 years of relevant working experience (hospitality or related fields preferred)

Experience in international or luxury environments is an advantage

Basic understanding of service standards and customer experience

Fresh graduates are welcome for entry-level positions

Quyền lợi

Salary is competitive.

100% Service charge, effective from the probation period.

12 days annual leave; 2 day-offs per week.

Insurance as labor law (applies from the starting date).

Health Care Insurance (24/7), accident insurance (apply from the starting date).

Annual bonus & 13th-month salary (subject to business performance).

Uniforms and meals are provided.

Staff accommodation is provided.

Minimum USD 3,000 annual spending on Banyan Group complimentary stays.

Officer Check allowance.

Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.

Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.

Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.

Access to gym facilities.