Barista

Mô tả công việc

Địa điểm làm việc: Quận Hoàn Kiếm, Hà Nội

Mô tả công việc

The Barista creates engaging and memorable bar experiences through confident beverage preparation, genuine interaction, and attentive service. This role balances craft with presence, ensuring guests feel welcomed, understood, and cared for throughout their visit.

Responsibilities

Guest Experience and Service

• Welcome and acknowledge every guest warmly upon arrival at the bar
• Engage guests naturally and confidently to create a relaxed and inviting atmosphere
• Offer thoughtful beverage recommendations based on guest preferences and occasion
• Remember guest names and preferences whenever possible to support personalization
• Thank guests sincerely upon departure

Operational Readiness and Service Standards

• Prepare and serve beverages with consistency, accuracy, and pride in presentation
• Ensure the bar is set up and maintained according to established standards prior to service
• Prepare garnishes and maintain cleanliness and organization of the bar throughout service
• Serve beverages promptly once ready, ensuring correct temperature and presentation
• Apply food safety and hygiene standards at all times in accordance with HACCP requirements

Use of Systems and Tools

• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences

Working Together

• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience

Professional Standards

• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences
• Maintain a polished appearance, confident posture, and professional demeanor throughout service
• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

• Attend all briefings, meetings, and trainings as assigned
• Report for duty on time, wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Yêu cầu

Knowledge and Experience

• University, college, or vocational education preferred
• Previous Food and Beverage or guest-facing experience is an advantage
• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset
• Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be provided

Competencies

• Warm, confident, and professional communication style
• Strong guest focus with attention to detail
• Ability to remain calm and present during service
• Collaborative mindset and shared ownership of the guest experience
• Professional appearance and pride in service execution

Quyền lợi

Competitive salary package with service charge/ Mức thu nhập cạnh tranh cùng phí phục vụ hấp dẫn

Full salary and service charge during probation/ Hưởng 100% lương và phí phục vụ trong thời gian thử việc

Thoughtfully designed benefits supporting your wellbeing and growth/ Chính sách phúc lợi toàn diện, quan tâm đến sức khỏe và sự phát triển của nhân viên

2 days off per week/ 02 ngày nghỉ mỗi tuần

Social insurance in accordance with the law/ Tham gia đầy đủ các chế độ bảo hiểm theo quy định

Attractive gifts for public holidays and special occasions/ Quà tặng hấp dẫn vào các dịp lễ, Tết và sự kiện đặc biệt

Annual Summer Outing/ Chương trình nghỉ mát hè thường niên

Daily meals provided at the Staff Cafeteria/ Bữa ăn hằng ngày tại căng tin nhân viên

A chance to grow your career in a luxury, world-class environment/ Cơ hội phát triển sự nghiệp trong môi trường khách sạn hạng sang đẳng cấp quốc tế

Learning & Development opportunities within Accor Group/ Cơ hội học tập và phát triển nghề nghiệp trong hệ thống Accor

Global career mobility opportunities/ Cơ hội phát triển và luân chuyển nghề nghiệp trên toàn cầu

Professional and inspiring working environment/ Môi trường làm việc chuyên nghiệp và truyền cảm hứng

Recognition culture & employee engagement activities/ Văn hóa ghi nhận thành tích và các hoạt động gắn kết nhân viên