Call Center Agent

Mô tả công việc

Địa điểm làm việc: Thành Phố Ninh Bình, Ninh Bình

Mô tả công việc

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest.

May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.

Assist guests with accessing internet and guestroom entertainment.

Yêu cầu

Degree in Hospitality, Business Administration, or related field

Previous experience in a similar role within a 4–5 star hotel is preferred

Excellent communication skills and a clear, pleasant speaking voice

Quyền lợi

Competitive salary & benefits

Professional working environment

Service charge & meal allowance during pre-opening phase

Comprehensive training & career development opportunities