Concierge Agent – Nhân Viên Hỗ Trợ Thông Tin Khách Hàng

Mô tả công việc

Địa điểm làm việc: Thành Phố Vũng Tàu, Huyện Xuyên Mộc, Bà Rịa – Vũng Tàu

Mô tả công việc

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
• the surrounding community.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• Makes guest reservations for air or other forms of transportation when requested.
• Obtains necessary itinerary tickets.
• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• Arranges secretarial and other office services.
• To ensure a proper use of the telephone etiquette standards.
• To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
• To ensure that all sections have proper coverage of staff at all times.
• To ensure that guest luggage records are accurately maintained and all special requests are met.
• Process and deliver messages for Guests.
• Deliver and safely storage Guest luggage.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safety working area.
• Coordinates guest requests for special services or equipment with the appropriate department.
• Contacts roomed guests periodically to ascertain any special needs.
• Handles guest complaints and solve problem to the degree possible.

Yêu cầu

At least 1 year in international hotels in the same position.

Able to communicate in English

Customer service-oriented

Quyền lợi

4/ BENEFITS | QUYỀN LỢI NHÂN VIÊN:

4.1/ Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.

Môi trường làm việc quốc tế năng động

4.2/ Competitive Salary Package: Attractive compensation to match your expertise and contributions.

Mức lương cạnh tranh, hấp dẫn

4.3/ 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.

Lương tháng 13

4.4/ Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.

Quà tặng/ưu đãi sinh nhật

4.5/ Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.

Du lịch công ty hằng năm

4.6/ Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.

Ưu đãi nội bộ tại hệ thống khách sạn

4.7/ Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.

Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải)

4.8/ Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần)