[Đà Lạt] Front Office Leader – Trưởng nhóm lễ tân

Mô tả công việc

Địa điểm làm việc: Thành Phố Đà Lạt, Lâm Đồng

Mô tả công việc

Guest Experience:

Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.

Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.

Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events

Front Desk Management:

Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well_x0002_maintained.

Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.

Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.

Guest complaints and concerns: Report any guest complaints or concerns to management immediately

Human Resources Management:

Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.

Staff training: Train new and existing staff on front desk procedures and policies.

Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued. Financial Management

End-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.

Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies. Quality Assurance

Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.

Ensure that all Guests are checked in & out according to the Framework given.

Working time

Working in 3 shifts, 8 hours per shift, 6 days per week

Willing to work on holidays

Yêu cầu

Effective communication in both Vietnamese & English, 3rd language is a plus.

Good communication and guest-handling skills

Hardworking, honest, careful, enthusiastic, and a good team supporter

Proficient in computer skills

Quyền lợi

13th-month salary

Annual leave: 12 days

Competitive salary and bonus packages based on work results

Opportunity to build a capable and inspired workforce for new hospitality

Participating in social insurance, health insurance, and unemployment insurance according to state regulations

Evaluation based purely on capacity and rapid growth opportunities