Dedicated Regent Experience Agent (Butler) – Quản Gia

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Acquire extensive knowledge of the resort activities and life on Phu Quoc island along with deeply understanding of guests needs in order to create most personalized recommendations and unforgettable experience.

Create a warm and welcoming arrival experience to your guests by acquiring all necessary information about them before their arrival to make the experience as seemless and personalized as possible.

Work closely with Concierge to check guest departure flight details, arrange luggage pick-up, airport drop-off and airport representative assistance).

Inspect villa condition before and after each guest stay and report of any maintenance work needed to Housekeeping and Engineering departments (follow Villa inspection SOP).

Create a suggestive personalized itinerary based on guest purpose, length of stay, specifics of their travel, interests and other information gathered prior to guest arrival. Present it to the guest and adjust as they wish.

Offer different Butler services to your guests such as packing & unpacking their luggage, shoe shining, laundry & pressing services etc.

Work closely with Housekeeping department to ensure guest room is cleaned on time, all amenities are replenished daily and all requests are handled in an efficient manner.

Make sure that guests profile, habits, preferences and special requests are properly recorded in the system. Update information and notify of any VIP arrangements to all departments.

You are proficient in all Front Office operation procedures in order to perfectly understand all reservation details (arrival/departure time, rate, length of stay, check-in/-out process and billing).

Handle cash float, all financial procedures, reports and paperwork in a an accurate, highly responsible and honest manner according to hotel policy.

Handle Lost & Found items honestly, accurately, in a professional manner and in accordance to resort policy.

Yêu cầu

Essential

Strong verbal communication skills

Able to perform job functions with attention to detail, speed and accuracy

Able to work independently with minimal or no supervision

Able to remain calm and courteous with the demanding or difficult guests

Able to actively take ownership of issues

At least two years of progressive work experience in the Front Office department of a luxury hotel or resort

Fluency in English

Exceptional physical appearance

Outgoing, sociable and well-spoken personality

Passionate about service excellence and true hospitality

Desirable

Able to constantly innovate the guest experience

Previous work experience in a Forbes Five-Star rated hotel

Previous work experience in a luxury hotel outside of Vietnam

Bachelor’s degree in hospitality management

Curious, systematic, methodical, ambitious, determined personality

Quyền lợi

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)

At least 14 annual leave, 2 days off per week

Relocation, repatriation allowance

Rest and relaxation, Home leave allowance: 2 million per 3 service months

Accommodation, uniforms, transportation, and meals are provided

International working environment

Insurance as labor law

Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years

24/7 accident insurance

Other benefits