Duty Manager

Mô tả công việc

Địa điểm làm việc: Huyện Sa Pa, Lào Cai

Mô tả công việc

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

Yêu cầu

• Minimum of 1 years of experience in a similar capacity with proven track records
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Quyền lợi

• 05 working days | 02 days off per week.
• Meal allowance & Uniform provided by the hotel
• 02 months probation with 100% salary
• 01 day paid birthday leave
• Service surcharge | Social insurance | Suncare health insurance
• Training course at the hotel according to hotel regulations
• Salary: discussed during interview
• Working location: Hanoi
• Visiting regime for relatives of internal tourist areas of the Group.

Other regimes: Discussed during interview