Duty Manager/ Quản lý Trực ca

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

• Primary Responsibilities

Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.

Provides functional assistance and direction to all departments.

Cooperates, coordinates and communicates with other hotel departments as required.

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

Responds to guest needs and resolves related problems.

Supervises and directs Reception & Bell team personnel.

Supports and assists Front Office personnel and all departments at peak periods.

Ensures VIPs and A/Club club guests receive special attention.

Inspects front of house and back of house regularly for cleanliness and tidiness.

Assists Guest Relations in greeting, rooming, and sending off VIP guests.

Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

Conducts shift briefings to ensure hotel activities and operational requirements are known.

Provides input for Front Office meetings.

Promotes inter-hotel sales and in-house facilities.

Checks billing instructions and monitors guest credit

Analyses and approves discounts and rebates.

Analyses the rate variance report to ensure rooms revenue control.

Takes action with the Property Management Systems (OPERA) in emergency situation.

Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book.

Report daily activities in logbook.

Ensures front line staff complies with FIT marketing techniques and maximize sales.

Fully conversant with all hotel emergency procedures.

When on night shift, performs duties per the Night Managers duties.

Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.

Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

Works with Superior and Human Resources on manpower planning and management needs.

Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

Perform any other task assigned based on Premier Village Resort needs or requirements.

Yêu cầu

• Knowledge and Experience

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office and Opera

Problem solving and organizational abilities

• Competencies

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

2 years experiences in Front office / Guest services/ Guest Relation/ Assistant Manager or related discipline including supervisory experience, or an equivalent combination of education and experience.

Quyền lợi

• Salary and Allowances

Full Salary & monthly Service Charge in probation period.

Support to relocation allowance by ranks.

Home Visit allowance.

• Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Hotel.

Support for full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of AccorHotels.

• Insurance policy

Insurance according to the provisions of Labour law

Suncare Insurance according to the provisions of policy SunGroup