Front Desk Agent/ Nhân viên Lễ tân – Danang Marriott Resort & Spa

Mô tả công việc

Địa điểm làm việc: Quận Ngũ Hành Sơn, Đà Nẵng

Mô tả công việc

Greeting and thanking guests in a sincere, friendly manner.

Checking guests in on arrival and out on departure..

Anticipating and addressing guests’ needs, and resolving their problems and complaints.

Operating switchboard and assisting with inquiries.

Assisting the reservations manager with taking reservations.

Collaborating and communicating with other internal departments to ensure guest satisfaction.

Complying with hotel procedures and safety policies.

Performing duties on a daily checklist.

Yêu cầu

Bachelor’s degree in Hotel Management, Business Administration or related fields

Good command of English or other languages

Understanding of Opera system

At least 1 year of experience in the same role

Great problem-solving skills

Attention to details

Ability to work under high pressure

Quyền lợi

Competitive salary & compensation

2 day-off/ week

Learning and Development opportunities

Meals and uniform are provided

Continued training

Participates in multiple activities

Social & health insurance, plus PVI insurance

Monthly recognition program