Front Desk Agent – Nhân viên Lễ tân

Mô tả công việc

Địa điểm làm việc: Quận Hoàn Kiếm, Hà Nội

Mô tả công việc

• To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
• To implement all policies and procedures in enhancing the quality of service.
• To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
• To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
• To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
• To be able to up sell room accommodation during high occupancy to maximize revenue.
• To handle reservation tasks in the absence of reservation team.

Yêu cầu

Male are preferred

At least 2 years of related experience in International hotels

Strong Knowledge of Opera V5

Good communication skills

Strong problem solving and handling complaints skills

Organized, responsible and independent

Fluent in English

Quyền lợi

Local and international training course

05 working days | 02 days-off per week

Staff duty meal & uniform are provided by Hotel

Allowance for Night shift

Free motorbike parking

Annual health check

Associate special discount for hotel rooms and F&B services at International Accor properties