FRONT DESK AGENT

Mô tả công việc

Địa điểm làm việc: Huyện Long Điền, Bà Rịa – Vũng Tàu

Mô tả công việc

Job Summary:

Responsible for providing professional and personalized front desk services, ensuring smooth check-in and check-out procedures, and delivering exceptional guest experiences in accordance with the resort’s service standards.

Key Responsibilities:

• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and complaints in a courteous and timely manner.
• Provide information about resort facilities, services, and local attractions.
• Coordinate with Housekeeping and other departments to ensure guest requests are fulfilled.
• Process guest payments, maintain accurate guest records, and handle cashiering duties when required.
• Operate the Property Management System (PMS) and maintain accurate reservation and guest information.
• Complete shift handovers and daily reports accurately.
• Comply with resort policies, service standards, and safety procedures.
• Perform other duties as assigned by the supervisor or management.

Yêu cầu

• Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum 1 year of experience as a Front Desk Agent, preferably in a 4–5 star hotel or resort.
• Good command of both Vietnamese and English (verbal and written).
• Proficient in Microsoft Office; experience with Smile PMS is an advantage.
• Good communication, interpersonal, and problem-solving skills.

Quyền lợi

• Competitive Salary & Benefits: Enjoy an attractive salary package commensurate with your skills and experience, along with comprehensive employee benefits.
• Professional & Luxury Working Environment: Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.
• Professional Development & Career Advancement: Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.
• Supportive & Collaborative Team Culture: Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.