Front Office Manager

Mô tả công việc

Địa điểm làm việc: Huyện Hoà Vang, Đà Nẵng

Mô tả công việc

• Lead and manage daily Front Office operations, ensuring smooth and efficient guest services.
• Ensure consistent service standards in line with IHG & Holiday Inn brand standards.
• Oversee check-in, check-out, room assignment, guest requests, cashiering and other Front Office activities.
• Monitor guest satisfaction, feedback and complaints, ensuring timely and professional resolution.
• Work closely with Housekeeping, Reservations, Revenue and other departments to ensure smooth room operations.
• Manage room inventory and coordinate room status to maximize operational efficiency and guest satisfaction.
• Lead, coach and develop the Front Office team, including training, scheduling and performance management.
• Monitor departmental performance, productivity and operating costs.
• Ensure compliance with hotel policies, IHG standards, security procedures and local regulations.
• Prepare and implement Front Office SOPs, standards and operational procedures.
• Support pre-opening activities, including system setup, SOP implementation, team training, room readiness and operational testing.

Yêu cầu

• Minimum 5–7 years of Front Office experience in international hotels/resorts.
• Previous experience as Front Office Manager / Assistant Front Office Manager is preferred.
• Strong knowledge of Front Office operations and hotel PMS systems.
• Excellent leadership, communication and guest service skills.
• Strong problem-solving and decision-making abilities.
• Excellent command of English.
• Hospitality-related qualification is preferred.
• Pre-opening / resort experience is highly preferred.

Quyền lợi

Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts’ international standards, with excellent career development opportunities.

Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.