FRONT OFFICE SHIFT LEADER

Mô tả công việc

Địa điểm làm việc: Huyện Long Điền, Bà Rịa – Vũng Tàu

Mô tả công việc

• Supervise and coordinate daily Front Office operations during assigned shifts to ensure smooth and efficient service.
• Lead and support Front Desk Agents, Bellmen, and other Front Office team members in delivering excellent guest service.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Monitor check-in and check-out procedures, room assignments, billing, and guest information accuracy.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction and operational efficiency.
• Monitor room status, guest requests, and shift handover reports.
• Ensure compliance with resort standards, policies, and service procedures.
• Support the AFOM in training staff and improving service quality.

Yêu cầu

• Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum 1 year of experience in Front Office operations, preferably in a supervisory role.
• Good command of Vietnamese and English, both spoken and written.

-Experience in a 4–5 star hotel or RETREAT resort is an advantage.

• Pre-opening experience is an advantage.
• Proficiency in hotel PMS software; experience with Smile PMS is preferred.

Quyền lợi

• 100% salary during the probationary period
• 9.5 working hours per day, 2 days off per week
• Enjoy an attractive salary package commensurate with your skills and experience, along with comprehensive employee benefits.
• Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.
• Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.
• Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.