Giám sát viên Tiền sảnh (Front Office Supervisor)

Mô tả công việc

Địa điểm làm việc: Quận 5, TP HCM

Mô tả công việc

To monitor the Front Office Assistants to ensure guests receive prompt;

To supervise the Front Office Assistants to ensure the smooth operation of the Registration, information as well as Cashiering;

To be responsible for the assignment and blocking of rooms for arriving guests particularly regular guests, special attention guests and groups. To ensure that all their requests are met;

To be very responsible for training the new Front Office Assistant;

To maintain appropriate standards of conduct, hygiene, uniform,appearance and posture of the Front Office Assistant;

To conduct shift briefing at the start of each shift or whenever appropriate;

To ensure all guests are welcome to the hotel in a friendly manner and registered in accordance with the Hotel standards and procedures.

Yêu cầu

Bachelor’s Degree or Diploma in Hospitality Management.

Native Vietnamese, good English.

1+ years of experience in a similar position with proven track records.

Excellent customer service, communication and problem-handling skills

Quyền lợi

Competitive salary

Monthly services charge & year-end bonus

Monthly activities & Company outing

Other benefits regulated in Vietnamese Law