Guest Experience Host

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

At Circadian, we don’t run apartments — we host experiences.

Every stay is built on thoughtful details, genuine hospitality, and people who care.

Since 2017, we’ve received more than 10,000 positive guest reviews —

and behind every one of them is a team committed to making every stay a great one.

As a Guest Experience Host, you’ll be the first hello and the last goodbye our guests remember.

You’ll welcome guests, communicate with them in English, solve problems, and make sure their stay feels smooth from check-in to check-out.

If you take pride in making people feel genuinely welcome, we’d love to meet you.

What You’ll Do

Welcome guests at check-in/check-out and set the tone for their stay

Communicate with guests in English via messages, calls, and face-to-face interactions

Handle guest requests and complaints calmly, professionally, and proactively

Coordinate luggage, airport transfers, local recommendations, and other in-stay requests

Inspect units before guest arrival to make sure everything is clean, complete, and ready

Travel between our District 1 units to support guests and operations

Report issues to Housekeeping/Maintenance and follow up until they are resolved

Update shift reports and guest information via our internal system

Work rotating shifts: morning / afternoon-evening, with the last shift running 12:00 PM – 09:00 PM

Yêu cầu

What We Need From You

6 months–2 years of experience in hospitality, customer service, travel, airline, retail, F&B or other guest-facing roles.

Working-level English — confident enough to handle check-ins, resolve complaints, and message international guests professionally

Own a motorbike and be comfortable traveling between Circadian properties as needed

Available for rotating shifts, including weekends and public holidays

Comfortable with an active role that involves standing, walking and moving between locations during the shift

A calm, composed mindset — able to stay level-headed in unexpected or sensitive situations

Nice to Have

Experience with Airbnb, Booking, or a hotel/serviced-apartment PMS

A third language (Chinese, Korean, Japanese, etc.)

Quick thinking and adaptability when things get busy

Quyền lợi

Why Circadian

1/ Compensation & Rewards

Total monthly income: 10,000,000 – 12,000,000 VND gross, including mobility and meal allowances

Monthly KPI bonus and commissions from partner services

13th-month salary based on business performance

Salary progression based on tenure & performance

2/ Benefits & Insurance

Probation and official employment contracts

Full social, health, and unemployment insurance in accordance with Vietnamese law

Paid annual leave in accordance with the Labor Law

Birthday bonus

3/ Career Development

Clear career path toward Team Leader for high-performing team members

Structured training in hospitality and Airbnb operations

Opportunities to contribute ideas and improve operational processes

4/ Team & Culture

Team outings, group activities, and seasonal celebrations

Snacks and drinks provided at team meetings

Circadian is an equal opportunity employer — we hire based on skills, attitude, and fit for the role.