Guest Relations Officer (Chinese/Korean/Russian speaking)

Mô tả công việc

Địa điểm làm việc: Thành Phố Phan Thiết, Bình Thuận

Mô tả công việc

• Handle guest and administrative message service
• Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can do” attitude and tone of voice at all times
• Do the inventory control and issuance of keys, radios and pagers
• Log telephone repair and emergency reports with appropriate tracking codes incomputer
• Provide callers with hotel information and maintain and update information files
• Be familiar with, inspect, and maintain all Guest Services office equipment
• Be able to use pagers, radios and two way communications systems
• Prepare all Guest Services reports
• Assist and process all in-house requests and needs from all departments
• Perform any additional tasks to ensure that any needs that directly or indirectly affect

the guests are met

• Knowledgeable and handle special requests, selling of amenities and catering, arrivaland departure patterns
• Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment
• Keep abreast of current information
• Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

Yêu cầu

• Fluent in Chinese/Korean/Russian & English
• Related Work Experience: At least 1 year of related work experience.
• Diploma or degree preferred in hospitality or related field

Quyền lợi

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