Guest Service Agent/ Nhân Viên Lễ Tân

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

• Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received/sent
• Cashes hotel guest’s personal and travellers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s safety box use at all times
• Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
• Performs audit balances and prepares all works for audit in an orderly fashion
• When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
• Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand
• Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s

Yêu cầu

• Education:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• Service years in the field:

1-year experience in guest/customer service, or an equivalent combination of education and experience.

• Knowledge and skills:

Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.

Able to read and write English

Proficient in the use of Microsoft Office and Guest Services related System

• Language: English and Vietnamese

Quyền lợi

Competitive salaryService charge

Social Insurance as law

Bao Viet Health insurance for personal and family

24/7 Accident Insurance

Rest & Relaxation Allowance

Relocation assistance

Repatriation allowance

Home Leave allowance

Housing, uniform, meal, and transportation are provided by the resort

Gym room