Guest Service Agent

Mô tả công việc

Địa điểm làm việc: Thành Phố Ninh Bình, Ninh Bình

Mô tả công việc

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.

Registers and rooms all arrivals according to established procedures.

Maintains intimate knowledge of departmental standards and procedures.

Performs check-in, check-out and room change procedures and ensures all data is entered completely into the hotel systems following the reservation.

Maintains cashier float and ensures accurate daily report of all money received.

Cashes hotel guests’ personal and travelers’ checks and assists with currency exchange.

Responsible and attending to guests’ requests for using the service of the safety box at all times.

Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is unable to assist.

Yêu cầu

High School or Diploma in Hotel Administration, Hotel Management, or equivalent

1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

Quyền lợi

Competitive salary & benefits

Professional working environment

Service charge & meal allowance during pre-opening phase

Comprehensive training & career development opportunities